{"id":15328,"date":"2023-12-29T06:50:46","date_gmt":"2023-12-29T06:50:46","guid":{"rendered":"http:\/\/velvetdressshoes.com\/?page_id=15328"},"modified":"2025-11-21T07:38:42","modified_gmt":"2025-11-21T07:38:42","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/velvetdressshoes.com\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15328\" class=\"elementor elementor-15328\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6875344 e-flex e-con-boxed e-con e-parent\" data-id=\"6875344\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-423a281f elementor-widget elementor-widget-text-editor\" data-id=\"423a281f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 04-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><em><!-- wp:paragraph --><\/em><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h2>Return Policy<\/h2>\n<p data-start=\"91\" data-end=\"225\"><span style=\"font-size: 12pt;\">We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.<\/span><\/p>\n<hr data-start=\"227\" data-end=\"230\" \/>\n<h2 data-start=\"232\" data-end=\"246\"><span style=\"font-size: 12pt;\"><strong data-start=\"235\" data-end=\"246\">Returns<\/strong><\/span><\/h2>\n<ul data-start=\"248\" data-end=\"675\">\n<li data-start=\"248\" data-end=\"316\">\n<p data-start=\"250\" data-end=\"316\"><span style=\"font-size: 12pt;\">You may return items within <strong data-start=\"278\" data-end=\"289\">30 days<\/strong> of receiving your order.<\/span><\/p>\n<\/li>\n<li data-start=\"317\" data-end=\"412\">\n<p data-start=\"319\" data-end=\"412\"><span style=\"font-size: 12pt;\">Items must be <strong data-start=\"333\" data-end=\"386\">unused, unwashed, and in their original condition<\/strong> with all tags attached.<\/span><\/p>\n<\/li>\n<li data-start=\"413\" data-end=\"554\">\n<p data-start=\"415\" data-end=\"554\"><span style=\"font-size: 12pt;\">To initiate a return, please contact our customer service at <strong data-start=\"476\" data-end=\"506\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"478\" data-end=\"504\">sales@velvetdressshoes.com<\/a><\/strong>\u00a0with your order number and reason for return.<\/span><\/p>\n<\/li>\n<li data-start=\"555\" data-end=\"675\">\n<p data-start=\"557\" data-end=\"675\"><span style=\"font-size: 12pt;\">Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong item.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"677\" data-end=\"680\" \/>\n<h2 data-start=\"682\" data-end=\"696\"><span style=\"font-size: 12pt;\"><strong data-start=\"685\" data-end=\"696\">Refunds<\/strong><\/span><\/h2>\n<ul data-start=\"698\" data-end=\"965\">\n<li data-start=\"698\" data-end=\"819\">\n<p data-start=\"700\" data-end=\"819\"><span style=\"font-size: 12pt;\">Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.<\/span><\/p>\n<\/li>\n<li data-start=\"820\" data-end=\"926\">\n<p data-start=\"822\" data-end=\"926\"><span style=\"font-size: 12pt;\">Approved refunds will be processed back to your original payment method within <strong data-start=\"901\" data-end=\"923\">5\u201310 business days<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"927\" data-end=\"965\">\n<p data-start=\"929\" data-end=\"965\"><span style=\"font-size: 12pt;\">Shipping costs are non-refundable.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"967\" data-end=\"970\" \/>\n<h2 data-start=\"972\" data-end=\"988\"><span style=\"font-size: 12pt;\"><strong data-start=\"975\" data-end=\"988\">Exchanges<\/strong><\/span><\/h2>\n<ul data-start=\"990\" data-end=\"1295\">\n<li data-start=\"990\" data-end=\"1115\">\n<p data-start=\"992\" data-end=\"1115\"><span style=\"font-size: 12pt;\">If you would like to exchange an item for a different size or color, please contact us at <strong data-start=\"1082\" data-end=\"1112\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1084\" data-end=\"1110\">sales@velvetdressshoes.com<\/a><\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1116\" data-end=\"1166\">\n<p data-start=\"1118\" data-end=\"1166\"><span style=\"font-size: 12pt;\">Exchanges are subject to product availability.<\/span><\/p>\n<\/li>\n<li data-start=\"1167\" data-end=\"1295\">\n<p data-start=\"1169\" data-end=\"1295\"><span style=\"font-size: 12pt;\">Return shipping costs for exchanges are the responsibility of the customer unless the item is defective or incorrectly sent.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1297\" data-end=\"1300\" \/>\n<h2 data-start=\"1302\" data-end=\"1337\"><span style=\"font-size: 12pt;\"><strong data-start=\"1305\" data-end=\"1337\">Defective or Incorrect Items<\/strong><\/span><\/h2>\n<ul data-start=\"1339\" data-end=\"1552\">\n<li data-start=\"1339\" data-end=\"1450\">\n<p data-start=\"1341\" data-end=\"1450\"><span style=\"font-size: 12pt;\">If you received a defective or incorrect item, please contact us <strong data-start=\"1406\" data-end=\"1423\">within 7 days<\/strong> of receiving your order.<\/span><\/p>\n<\/li>\n<li data-start=\"1451\" data-end=\"1552\">\n<p data-start=\"1453\" data-end=\"1552\"><span style=\"font-size: 12pt;\">We will provide instructions for returning the item and send a replacement at no additional cost.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1554\" data-end=\"1557\" \/>\n<h2 data-start=\"1559\" data-end=\"1576\"><span style=\"font-size: 12pt;\"><strong data-start=\"1562\" data-end=\"1576\">Contact Us<\/strong><\/span><\/h2>\n<p data-start=\"1578\" data-end=\"1709\"><span style=\"font-size: 12pt;\">For any questions regarding returns or exchanges, please email: <strong data-start=\"1642\" data-end=\"1672\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1644\" data-end=\"1670\">sales@velvetdressshoes.com<\/a><\/strong><\/span><br data-start=\"1672\" data-end=\"1675\" \/><span style=\"font-size: 12pt;\">Our team is happy to assist you.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Returns You may return items within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition with all tags attached. To &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/velvetdressshoes.com\/index.php\/return-policy\/\"> <span class=\"screen-reader-text\">Return Policy<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15328","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/pages\/15328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/comments?post=15328"}],"version-history":[{"count":37,"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/pages\/15328\/revisions"}],"predecessor-version":[{"id":6788140,"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/pages\/15328\/revisions\/6788140"}],"wp:attachment":[{"href":"https:\/\/velvetdressshoes.com\/index.php\/wp-json\/wp\/v2\/media?parent=15328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}